LIN, Angela - FOSTER, Jonathan - SCIFLEET, Paul. Consumer information systems and relationship management [elektronický zdroj]. Hershey, PA : Business Science Reference, [2013]. 1 online zdroj. Advances in marketing, customer relationship management, and e-services. Available on Internet: <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=589493> ISBN 9781466640832.